About payment
Learn more about processing the payment to our store.
Place your order
Once you have added the items you wish to purchase to your cart, proceed to checkout. You will be asked to provide your shipping details, contact information, and confirm the order. After reviewing everything, submit your order so the system registers it.
Once your order is recorded, you will receive an order confirmation email or notification with an order number. This marks the start of the payment process, so please keep the order number handy for reference.
Choose your payment method
You will then be prompted to select a payment method. There are two main options: (a) online payment via the platform’s payment gateway (credit/debit card, QR code, e-wallet, etc.), or (b) bank transfer to a designated account.
Completing the payment
If you choose online payment (via the gateway), you will be redirected to a secure payment page where you enter your card details, or scan a QR code, or use an e-wallet app. The system will process the payment and then send you confirmation.
If you chose bank transfer, you’ll need to make the transfer to the bank account provided by the store. After the transfer, you should keep the transfer receipt and then notify the store (or upload the slip) so they can verify.
Payment confirmation and order processing
If any issue arises (wrong amount transferred, missing receipt, or failed payment), you may need to contact the store’s customer support in case adjustments are needed. Always double-check the amount, account number, and transaction time before notifying.
Frequently asked questions
Can I change my payment method after placing an order?
Once your order is submitted, the payment method cannot usually be changed directly. However, you can contact our support team before making the payment, and they may assist in canceling the original order so you can place a new one using your preferred method.How long do I have to make the payment after placing my order?
Orders placed without immediate online payment are usually reserved for a limited time — commonly within 24 to 48 hours, depending on the store’s policy.
If payment isn’t received within the allowed time, the order may be automatically canceled by the system. You can always reorder if the item is still available in stock.Will I receive a payment receipt or tax invoice?
Yes! After your payment is verified, you’ll receive a payment confirmation email or receipt automatically.
If you require an official tax invoice, you can request it by contacting our team and providing your order number, company name, and tax details. The invoice will be sent either digitally or together with your package.What should I do if I accidentally pay twice or overpay?
If you made an extra payment or transferred more than the required amount, please contact customer service right away.